Microsoft Replaces Surface Pro 4 Units Broken Down by Its Own Update

Microsoft has started replacing broken Surface Pro 4 units with upgraded models, according to user posts on the company’s Community forums, after the software giant allegedly reached the conclusion that a July 2018 update causes major screen issues.

While this isn’t an official solution that Microsoft announced publicly, a number of customers who reached out to support services claim they are being offered new Surface Pro models, as the firm can’t find a way to resolve the issues caused by the update.

In most of the cases, the symptoms of the bug come down to issues with the touchscreen, with some saying they get no response to touch or pen input. Furthermore, some say the Surface Pro 4 feels incredibly slow and in some cases, it takes a lot of time to restart.

Replacing faulty units

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